Treasure Chest Virgin Hair is pleased to offer a 30 day guarantee on all hair extensions that has not been processed. We are proud of the luxury quality hair that we offer and stand behind it 100%. In the rare case that our hair does not meet our high expectations and standards we are happy to accommodate exchanges. Please email us at firstname.lastname@example.org should you have an issue. All hair issues must be resolved within 7 business days following your complaint.
Our Return Policy
Please ensure that you thoroughly inspect your hair prior to using and installing your gorgeous tresses.
We exercise a very strict quality control process to ensure that our clients receive only the best virgin hair. Therefore, there are NO RETURNS, EXCHANGES ONLY. NO EXCEPTIONS. For exchanges, the items must be mailed in its original condition with an invoice, note explaining what you want to exchange for, and authorization from the office via email. The client is responsible for shipping back to us and the new shipping charges to ship hair back to client.
We are pleased to offer an exchange policy on unopened hair extensions within SEVEN (7) DAYS of you receiving your order. Any item that has been altered chemically or physically no longer qualifies for an exchange. These alterations may include and are not restricted to coloring, perming, bleaching, cutting, blow drying, washing, brushing, and combing. The item or items being exchanged must be unopened, unaltered, unworn, undamaged and all tags and packaging must be included. It has to be approved before new hair will be shipped back out.
We are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to exchange your order and we are more than happy to accommodate exchanges on hair extensions that have not been opened, worn or tampered with!
We are not responsible for any issues that may present themselves after seeing a stylist especially when the hair has been custom colored outside of Treasure Chest Virgin Hair. We understand that everyone is not a colorist or a specialist at coloring hair extensions that's why we take care of the hassle for you by offering our custom coloring services.
If the customer chooses a product that is of greater value than the original purchase they will be responsible for paying the additional cost of the item.
DUE TO THE DELICATE NATURE OF LACE & SILK BASE CLOSURES, THEY CAN NOT BE EXCHANGED OR REPLACED NO GUARANTEE ON CLOSURES.